Contractual Conditions – Confidentiality

Order

To order, simply follow the steps given during the checkout procedure. Payment can be made using Visa, Mastercard, Maestro or Delta credit/debit cards using encrypted server of Amazon so you can be sure that your information is safe. When the order process is complete you will be delivered to the order acknowledgement page, which will confirm that your order has been placed. You will also immediately receive an email to confirm your order and inform you of your order number for reference purposes.

Delivery Information

Please allow 5 natural days for delivery. Delivery charges are free for all countries

Terms and Conditions

Under the Consumer Protection Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund. You may cancel your order up to and including the seventh day after receipt if the product is completly precinted and in perfect conditions. To return items, follow the simple instructions on the reverse of the order acknowledgement, which Amazon send to you. Please note: the company does not pay return postage. Returned parcels remain the customer’s responsibility until safely received by us and so for your protection we recommend using a recorded-delivery service and keeping the postage receipt so that in the event that it is lost, it can be traced. In the event that a product you receive is faulty or has been sent to you in error, Win Direct SL cover the cost of returning of the item. This policy does not affect your statutory rights.

Returns Policy

The returns policy outlined below applies to all products purchased directly from Amazon only. We offer a 30 day guarantee to refund the full Helix Original* product cost excluding delivery if it does not meet your satisfaction and if is completly precinted and in perfect conditions. All we ask is that the item is returned to us within 30 days with all original documentation. We will refund your original delivery charge when a product is faulty or damaged but not when a product is simply unwanted. The return address is:

Docks Logistics

C/Cal Lluquer 15 (ZAL II)

Barcelona, 08820

Copyright

For your information may we remind you that, where applicable, all products supplied by Wind Direct SL are: Clinically approved and protected by patent, the clinical trials carried out on our products are specific to the product concerned and cannot be used as clinical proof of efficacy by similar products. Copyright protection exists on all our literature and product descriptions The initials T.M. are displayed where our design has trademark protection This information is supplied to you as our guarantee of quality in manufacture and production. Any infringement or passing off on our products and literature will be the subject of legal action and challenged in the courts. Please be aware of imitations and inform us if you see or suspect infringement by a person or company. Your help and assistance will be much appreciated and help to maintain the integrity of our products.